Kaiser Permanente Faces Intermittent Network Disruptions Impacting Patient Services Nationwide

Healthcare giant Kaiser Permanente has confirmed it is experiencing intermittent network disruptions across several of its systems, affecting patient services and operations nationwide. The disruptions, reported on May 28, 2025, have impacted critical areas such as electronic health records, billing, pharmacy, radiology, lab services, and call centers.

The company, one of the largest nonprofit health plans in the United States, issued a statement acknowledging the issue and assured patients that it is working diligently to resolve the disruptions. While the exact cause of the outages remains unclear, Kaiser Permanente has not yet indicated whether this is related to a cyberattack or a technical failure.

Patients have reported difficulties accessing services, with some pharmacies resorting to pen-and-paper methods to fill prescriptions. This has raised concerns about continuity of care and potential risks to patient health, especially for those reliant on timely medical interventions or medication refills.

Social media platforms like X have seen an outpouring of frustration from affected patients, with many demanding transparency about the nature of the outage. Some users speculate that a cyberattack could be the root cause, though no official confirmation has been provided by Kaiser Permanente as of now.

The healthcare provider has advised patients to check for updates through official channels and to contact local facilities for assistance with urgent needs. Kaiser Permanente emphasized its commitment to minimizing the impact on patient care and restoring full functionality to its systems as soon as possible.

This incident comes at a time when cybersecurity threats to healthcare organizations are on the rise, highlighting the vulnerability of critical infrastructure. As the situation develops, patients and stakeholders await further details on the scope and resolution of these network issues.